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Frequently Asked Questions

ORDER STATUS/TRACKING

Click MY ORDERS to track your order. Shipping information includes the tracking number for each package. Your order status information is also sent via email.

 


PAYMENT OPTIONS

We accept the following credits cards:

    • Discover
    • Mastercard
    • VISA

At this time, we are unable to accept gift certificates for online purchases.


SHIPPING METHODS

We offer shipping in the US, Hawaii, Alaska, and Puerto Rico. We do not ship to post office boxes. Occasionally, we need to send your order in multiple shipments. Our shipping charge applies only to the first package shipped. There are no additional shipping charges for subsequent shipments for the same order.

Orders placed with in-stock items, Monday through Friday by 2:00pm ET, will be shipped the same business day.

    • Standard shipping is free
    • Two-day shipping is $20
    • Next-day shipping is $30
    • Additional shipping charges may apply when shipping to Hawaii, Alaska, and Puerto Rico.

CHANGING OR CANCELLING YOUR ORDER

Contact us immediately after placing your order and we’ll do everything we can to accommodate your request. Our automated processes fill orders quickly, so the time window for changes or cancellations is very short.


EXCHANGES

Exchanges are accepted within 30 days from the date you received your item. To exchange an item for size or damage contact us immediately to order a replacement. This way we can place an order to secure the item you want.

    • You will be billed for the replacement item and it will ship free of charge.
    • As soon as we receive the returned item, we will issue a credit to your original method of payment. Your credit card company may take up to 10 additional business days to post the refund to your account.

RETURNS

We hope you love your item(s), but if for some reason you need to return something you will need to submit a return request.

With the exception of damaged goods, we accept returns up to 30 days from the date you receive the item(s).

To Begin A Return

    • Send an email to [email protected] - include Order Number, Shipping Address, Item(s) Being Returned and Return Reason.
    • Item(s) must be in original condition (including tags) and must not have been worn, washed or altered.
    • All packaging (including garment bags) shipped with your order must be returned.
    • As soon as we receive the returned item, we will issue a credit to your original method of payment. Your credit card company may take up to 10 additional business days to post the refund to your account.
    • Item(s) must be returned to our warehouse within 30 days of your receipt of the item(s).
    • If you receive damaged merchandise, please reach out to us as soon as possible. We will make every effort to replace the item or find an adequate solution.
    • Include the return authorization in the box and use the return label provided by our customer service department.
We reserve the right to refuse to process refunds on item(s) that do not meet these eligibility criteria.

This policy does not apply to purchases that were not made on Etcetera.com. If you placed your order directly with your stylist, please contact them directly to process your return.

      REFUNDS

      A credit will be issued to your original method of payment. Your credit card company may take up to 10 additional business days to post the refund to your account.